Ordering Information

Coloring and Activity Book Information

All of our titles are 8 x 10.5 inches in size. They have a four color cover and one color text. Our Activity Pads are 5.25 x 7.75 inches in size. They have a 4 color cover and one color text. The McGruff coloring book series is 8 x 10.5 inches in size and has a 4 color cover and 8 pages of one color text. The coloring books are packed 250 per case and each case weighs 18 pounds. The activity pads are packed 500 per case and each case weighs 18 pounds.  McGruff titles are packed 250 per case and each case weighs 11 pounds.  All printed on 50 pound white offset covers and 30 pound bulky news text.

Sticker Book Information

Our new Sticker Books are 8 x 10.5 inches in size and feature a 4 color cover and black outline text with a sheet of stickers stitched into the book. All of book contents are printed on 50 pound white offset paper.

Crayons

Minimum order for crayons is 250 4-packs. Only the crayon box is imprintable, not the crayon wrappers. The imprint area is 3"x 1".  Imprint is available in black ink only. The crayons are packed in a master case of 750 and weigh 35 pounds. We ship orders under 750 in increments of 250 per case which has a weight of 12 pounds. Production time is 7 working days for imprinted. The Imprint Setup Charge is $35.00 (V). The Repeat Imprint Setup Charge is $20.00 (V).

Stickers

Our 4-color stickers are sold in increments of 2 rolls per sticker, with a minimum order of 2 rolls per item number.  Stickers are a non-imprintable item.

Imprint Set Up Charges

All imprinted orders require an Imprint Setup Charge of $20.00 (T). This charge is for any imprint, which may include logo and/or straight line text.  Imprint color is Black.  Repeat imprint orders will incur a Repeat Setup of $16.00 (P). Artwork is kept on file for two years. The previous purchase order number must be referenced for repeat orders.

Imprint Color

Imprint is in black ink. In order to print anything other than black (up to 4-colors) you must order a minimum of 10,000 pieces of one title.  Some exceptions can be made with prior arrangements or approvals.

Sample Requests

All "urgent", "rush" or "overnight" sample requests must be received no later than 10am (EST) on the day of shipment. We will do everything possible to get all sample requests that are received by 10 am (EST) shipped the same day.  Samples being shipped via overnight delivery will take priority.  If UPS shipping or FEDEX express shipping is requested, a shipper number must be supplied.  All other sample requests will be sent by mail within 1-2 business days.

Proofs

If a proof is requested on your purchase order, you will have a $20.00 (P) charge.  The customer is responsible for any and all errors that may have been overlooked on a signed paper proof. All proofs must be approved by fax within a reasonable time or the ship date may be affected. Please note; any changes to your proof will result in additional charges.

Product Proofs/Spec Samples

Product proofs are $25.00 (V). Any product proofs must be approved via fax or email. Customer is responsible for any and all errors that may have been overlooked on an approved product proof. Production time will start after approval of product proof.  Any changes to your product proof will result in additional charges.  Allow at least 3 business days for processing product proof.  Please specify shipping method for proof.

Production Time

Production time does not include the day the order is received by the factory; production time will begin after the following criteria have been met: Production time begins when: 1) Factory has received artwork 2) Credit has been established, extended, or payment has been received 3) Ship date is specified and is within an acceptable time frame 4) A paper proof and/ or product proof approval has been received in writing if requested on your order and all other pertinent information is clear. It is your responsibility as the customer placing the order to make sure we have complete information in order to process your order and ship your order on time. We will not be responsible for missed ship dates if the above criteria has not been met.

Rush Orders

Order and camera-ready art (if applicable) must be received by factory no later than 12-noon EST Monday -Friday.  Production time will begin when all requirements needed to begin are received. (See production time).  Please see chart below for rush charges.  Please call to check on inventory for the item you want to rush.

Rush service charges:
 6-days      35.00
 5-days      50.00
 4-days      70.00
 3-days      85.00
 2-days    105.00
(5V)

Faxed Orders

We accept faxed orders and consider them as original/firm orders. When faxing your order you must include a faxed "copy" of the artwork to be used for reference purposes. We will not be responsible for orders that are faxed but not received. We suggest that you confirm receipt of your order. If faxing for a second time you must clearly state that it is a duplicate copy.  Any duplication of purchase orders that are not marked will be your responsibility.

Cancellations

All orders are considered firm. Cancellations will be accepted only if merchandise has not been printed. If the order has been sent to production you will have a $30.00(P) cancellation fee. Cancellations must be faxed or emailed.  Phone cancellations are not acceptable. Customers are responsible for all work completed at the time of cancellation and will be charged accordingly.

Returns

Returns must be made within 30 days of receipt of merchandise, in its original packaging and freight must be pre-paid to our factory. Please contact customer service for authorization before returning merchandise.

Shipping

F.O.B from factory located in Ohio. All orders ship via ups ground service, unless a different ship method is specified on the purchase order. We do not ship FedEx ground. Any upgrades to shipping must be made in writing. All shipping quotes given by customer service are estimates only and do not reflect the actual shipping cost.  Upon receipt of merchandise it is your responsibility (before signing for the merchandise) to inspect the package for any damage or shortage of goods. Once a package is signed for & received, the customer has accepted delivery and assumed responsibility for that package. If merchandise is damaged, please leave the merchandise in its delivered state and call customer service to arrange inspection of merchandise by carrier used to ship goods.

Shipping Upgrades

If you want to upgrade ship method you must submit authorization in writing…faxed, mailed, or e-mailed… not by phone. Requests for upgrades must be submitted at least 48 hours prior to regularly scheduled ship date.

Drop Ship or Split Shipments

Shipments going to more than one location will be charged $10.00 (P) per destination plus the actual cost of freight and handling.

Backorders

If stock is not available at the time of filling your order a "backorder" will automatically be generated and will ship 5 days after we receive stock to fulfill your order. We make every effort to ship all orders complete.

Overruns/Underruns

We strive to produce exact quantities. We do, however, reserve the right to a 10% allowance per industry standards.  You may request up to 4 overruns to be sent to the sales rep at no charge.  This must be clearly noted on your order.

Shrink Wrap

Shrink wrap/poly bagging is available. Please fax or email for information and price quote.

Artwork

Camera-ready art: imprint quality depends on the artwork supplied with your order. To avoid delays, please supply clean and complete camera-ready artwork. Emailed art should be sent at 600 dpi. Unless otherwise indicated on the email, all art will be printed at maximum imprint size.

Digital art requirements: We are PC based and cannot guarantee that files sent with MAC formats will be usable. Please fax a copy of artwork with your order for comparison purposes. We prefer .eps or illustrator files, as they provide superior reproduction quality and allow images to be resized without loss of detail and or sharpness. You must reference your P.O. # in the subject line and include your company name in the body of the e-mail so your art can be matched with your PO.  Due to the increasing number of viruses, e-mails sent without referencing purchase order # in the subject line will have an increase the chance of being stopped by SPAM filters. You will be charged a NEW set-up charge for modifying/changing any logo when a Screen or Plate has already been made. Our art department has the right to refuse any artwork they feel is unusable or does not meet our requirements. Artwork is kept on file for 2 years. Artwork cannot be transferred without the express written permission from the original owner of the artwork.

Shortage/Damage Claims

Shortage claims must be made in writing…faxed, mailed or e-mailed to customer service within 30 days of receipt of the order by customer. Merchandise becomes customer property upon delivery. If you remove the items from the package, give away the merchandise, or do not notify the courier upon receipt, you are assuming full responsibility for damaged goods and/or short shipment. Upon receipt you should inspect merchandise and packaging for any damage… if damaged you need to notify the carrier immediately. However, if a shipment is delayed, damaged or lost by our carrier, we will file a claim with the carrier, unless the order shipped on a 3rd party account. Please contact customer service for assistance.