Shipping | Artwork | Imprint Info | Proofs | Claims | Samples | Orders | Cancellations/Returns | Backorders
Imprints are available on all printed items except sticker rolls. Puzzle Books, Coloring Books (children & adults), Sticker Books, Paint with Water Books, Activity Pads and Slide Charts are available in your choice standard imprint colors: Black, PMS 186 Red, PMS 286 Blue or PMS 355 Green. Coloring Books for Adults, Puzzle Books and standard Coloring Books are also available with a full color imprint for an additional running charge of $0.13 (V) per piece. Anything other than one standard color is considered a "full color" imprint. For specific PMS colors, please add a $62.50(v) PMS Match Charge. PMS Match Charges are waived on orders that are printed in full color.
Bookmarks, Child ID Kits, Pocket Pamphlets, Keyboard Calendars and Activity Placemats are available with 4-color process (CMYK) imprints at no additional charge. Growth Charts, Crayon Boxes, and Colored Pencil Boxes are all available with a black imprint only. Other colors may be available depending on quantity, please call prior to ordering.
All imprinted orders require an Imprint Setup Charge of $35.00 (V). This charge is for any imprint, which may include logo and/or straight line text. Standard imprint colors include Black, Blue (PMS286), Red (PMS186) or Green (PMS355). Repeat orders with no changes to artwork are NOT charged a set up charge. Artwork is kept on file for two years. The previous purchase order number must be referenced for repeat orders.
Camera-ready art: imprint quality depends on the artwork supplied with purchase orders. To avoid delays, please supply clean and complete camera-ready artwork. Emailed art should be sent at 720 dpi. Unless otherwise indicated on the email, all art will be printed at maximum imprint size. Digital art requirements: We are PC based and cannot guarantee that files sent with MAC formats will be usable. Please fax a copy of artwork with order for comparison purposes. Adobe Illustrator EPS or PDF files are recommended as they provide superior reproduction quality and allow images to be resized without loss of detail and/or sharpness. The purchase order number must be in the subject line and company name should be included in the body of the email so that art can be matched with purchase order. Due to SPAM and email volume, emails sent without referencing purchase order number in the subject line will not be opened. A new setup charge will be billed for modifying and/or changing any logo when a Screen or Plate has already been made. Our art department has the right to refuse any artwork they deem unusable or does not meet our requirements. Artwork is kept on file for 2 years. Artwork cannot be transferred without the expressed written consent from the original owner of the artwork.
All "urgent", "rush" or "overnight" sample requests must be received no later than 10am (EST) on the day of shipment. We will do everything possible to get all sample requests that are received by 10 am (EST) shipped the same day. Samples being shipped via overnight delivery will take priority. If UPS shipping or FEDEX express shipping is requested, a shipper number must be supplied. All other sample requests will be sent by mail within 1-2 business days.
If a “soft” proof, also referred to as a virtual proof, is requested on the purchase order, the first two will be provided prior to production at no charge. Each additional proof will be billed $20.00(P). All proofs must be approved by fax or email within a reasonable time or the ship date will be affected. Please note: any changes to the proof may result in additional charges. Additionally, proofs are not available on rush orders.
Pre-Production proofs are $25.00(V). Pre-Production proofs must be approved via fax or email. Customer is responsible for any and all errors that may have been overlooked on an approval or signed proof. Production time will begin after approval of the product proof has been received. Any changes to the product proof will result in additional charges. Allow at least 3 business days for processing. Pre-Production proof will be sent UPS Ground unless otherwise specified by customer.
Spec samples are available on most products. A standard purchase order should be submitted for a spec sample. Please add a spec sample charge of $35.00(V). Set up charges do apply, but can then be applied to a full order. Allow at least 3 business days for processing. Spec samples will be sent UPS ground unless otherwise specified by customer. Please call for more details.
Normal production time is 7 business days. Production time does not include the day the order is received by the factory. Production time begins when:
- Artwork has been received
- Credit has been established, extended, or payment has been received
- Ship date is specified and is within an acceptable time frame
- Paper proof and/or product proof approval has been received in writing if requested on order and all other pertinent information is clear.
It is the customers’ responsibility when placing the order to make sure complete information has been provided in order to process the purchase order and ship the order on time. CBS will not be responsible for missed ship dates if the above requirements are not met.
Orders and camera-ready art (if applicable) must be received by factory no later than 12-noon EST Monday - Friday. Production time will begin when all requirements needed to begin are received. Please see chart below for rush charges. Please call to check on inventory on the item to be rushed. Note that time does not allow for proofs on rush orders. Rush service charges are as follows:
- ADD 25% Rush Charge for 1-2 day rush
- ADD 20% Rush Charge for 3-4 day rush
- ADD 15% Rush Charge for 5-6 day rush
We accept faxed orders and consider them as original/firm orders. When faxing your order you must include a faxed "copy" of the artwork to be used for reference purposes. We will not be responsible for orders that are faxed but not received. We suggest that you confirm receipt of your order. If faxing for a second time you must clearly state that it is a duplicate copy. Any duplication of purchase orders that are not marked will be your responsibility.
All orders are considered firm. Cancellations will be accepted only if merchandise has not been printed. If the order has been sent to production you will have a $30.00(P) cancellation fee. Cancellations must be faxed or emailed. Phone cancellations are not acceptable. Customers are responsible for all work completed at the time of cancellation and will be charged accordingly.
Returns must be made within 30 days of receipt of merchandise, in its original packaging and freight must be pre-paid to our factory. Please contact customer service for authorization before returning merchandise.
F.O.B from factory located in Ohio. All orders ship via ups ground service, unless a different ship method is specified on the purchase order. We do not ship FedEx ground. Any upgrades to shipping must be made in writing. All shipping quotes given by customer service are estimates only and do not reflect the actual shipping cost. Upon receipt of merchandise it is your responsibility (before signing for the merchandise) to inspect the package for any damage or shortage of goods. Once a package is signed for & received, the customer has accepted delivery and assumed responsibility for that package. If merchandise is damaged, please leave the merchandise in its delivered state and call customer service to arrange inspection of merchandise by carrier used to ship goods.
If you want to upgrade ship method you must submit authorization in writing…faxed, mailed, or e-mailed… not by phone. Requests for upgrades must be submitted at least 48 hours prior to regularly scheduled ship date.
Drop Ship or Split Shipments
Shipments going to more than one location will be charged $10.00 (P) per destination plus the actual cost of freight and handling.
If stock is not available at the time of filling your order a "backorder" will automatically be generated and will ship 5 days after we receive stock to fulfill your order. We make every effort to ship all orders complete.
Factory strives to produce exact quantities however they reserve the right of up to 5% on standard item orders and 10% allowance per industry standards on custom orders. Up to four overrun samples can be sent to the sales rep at no charge. This must be clearly noted on purchase orders.
Your choice of any products packaged together with shrink wrap is available. Please add $0.25(v) for each shrink wrap set.
Shortage claims must be made in writing and can be faxed, emailed, or mailed to customer service within 30 days of receipt of the order by the customer who placed the order. Merchandise becomes customer property upon delivery. If a customer removes the items from the package, gives away the merchandise, or does not notify the courier upon receipt, they are assuming full responsibility for damaged goods and/or short shipment. Upon receipt, it is suggested that inspection of the merchandise and packaging be done for any damage. If damaged, notify the carrier immediately. If a shipment is delayed, damaged or lost by our carrier, CBS will file a claim with the carrier, unless the order was shipped on a 3rd party account. Please contact customer service if you need further assistance.